1. You can cancel an order by contacting our customer care team customersupport@heritagechemical.com
2. We process all the order within 30min after the confirmation, so after we can’t cancel an order post 30min cut off time.
3. Orders placed after 6pm on Saturday or on Sunday can be cancelled on Monday before 8am.
4. Orders placed on Indian public holidays can be cancelled on next working day before 8am.
5. If the order mode is prepaid you will get refund within 7-10 working days to your bank account or to the source payment mode.
6. Coupon code value, Loyalty points & products discount value are non refundable for cancelled orders and returned items.
7. If you have any more queries please contact our customer care team at care.

1. Shipping Restrictions: Chemical products may be subject to shipping restrictions or regulations due to their nature. It’s essential to check if there are any specific shipping limitations or requirements for the chemical products you wish to order, both in your location and the seller’s location. Some chemicals may require special handling, documentation, or permits for transportation.

2. Shipping Methods: Ecommerce websites typically offer various shipping methods, including standard shipping, expedited shipping, or specialized shipping for hazardous materials. The availability of shipping methods may vary based on the nature of the chemical product and the seller’s policies. Choose the shipping method that suits your needs and meets any regulatory requirements.

3. Packaging and Labeling: Chemical products must be packaged securely and labeled properly for transportation. Sellers should adhere to packaging guidelines and regulations to ensure safe delivery. This includes using appropriate containers, labeling hazardous materials, and providing necessary safety information.

4. Shipping Timeframes: The delivery timeframe for chemical products will depend on various factors, such as the seller’s location, your location, and the selected shipping method. Standard shipping may take several business days or longer, while expedited shipping options may offer faster delivery. Check the estimated shipping timeframes provided by the ecommerce website or contact their customer support for more precise information.

5. Tracking and Notifications: Ecommerce websites often provide order tracking services. Once your chemical product has been shipped, you should receive a tracking number that allows you to monitor the progress of your delivery. This tracking number can be used on the website or the shipping carrier’s website to check the status of your shipment. Additionally, some ecommerce websites send email or SMS notifications to update customers on the progress of their order.

6. Signature and Identification Requirements: Depending on the nature and value of the chemical product, the delivery may require a signature upon receipt. This ensures that the product is received by the intended recipient. In some cases, the carrier may also require age verification or identification to comply with legal requirements for certain chemicals.

It’s important to note that specific details regarding chemical product delivery may vary based on the ecommerce website, the seller’s policies, and the applicable laws and regulations. Always review the seller’s shipping and delivery policies, including any specific guidelines for chemical products, before placing your order.

• When taking any dietary supplement, it is important to understand what nutrients your products contain and the total amounts of each nutrient you are taking. The same goes for Lumity. If you wish to take Lumity alongside other dietary supplements, you’ll need to be clear about the total level of each mineral and vitamin your supplement combination makes up. We do not advise exceeding the Reference Daily Intake (RDI) values for each vitamin and mineral. Check our nutritional information to ensure you are not doubling up on nutrients with another supplement and getting too much of a good thing.

• We will refund the full amount or provide replacement free of cost if you return the product within 7 days after the product has been delivered.

  You can Generate return request for the following reasons,

  1. Missing or Damaged items in order which you received
  2. Received product is different from the website description
  3. Changed your mind about the items which you ordered
  4. In order to get full refund, you have to return the product in original condition with product tag and safe packaging without any damage.
  5. All return approvals will take 2-4 business days to process.
  6. You have to include the promotional gift, warranty cards and any other item which came with your order.
  7. You have to submit the order invoice to the pickup person for proof of purchase.
  8. Your return is eligible if you return the product within seven days after the delivery.
  9. Products which mentioned “Not eligible for Return” in product page are not eligible for return or exchange or replacement.
  10. Original shipping cost will be deducted from Return amount.
  11. If the order mode is prepaid you will get refund within 7-10working days to your bank account or to the source payment mode.
  12. All refunds for the return will be processed after the return confirmation from the courier.
  13. Coupon code value, Loyalty points , products discount value are non refundable for returns.
  14. If you have any more queries please contact our customer care team.

• When taking any dietary supplement, it is important to understand what nutrients your products contain and the total amounts of each nutrient you are taking. The same goes for Lumity. If you wish to take Lumity alongside other dietary supplements, you’ll need to be clear about the total level of each mineral and vitamin your supplement combination makes up. We do not advise exceeding the Reference Daily Intake (RDI) values for each vitamin and mineral. Check our nutritional information to ensure you are not doubling up on nutrients with another supplement and getting too much of a good thing.

• To offer special discounts to our users from time to time, we share coupon codes based discounts. To prevent any possible misuses, we have put in place a few checks on the ways in which these coupon codes can be used.

  To make the best use of the coupon code offers, please go through the following terms and conditions applicable on all coupon codes

  1. Coupon Codes & Cart Offers based offer will be valid upon application of the coupon code at the time of placing order.
  2. Coupon Codes & Cart Offers will be valid till the date communicated or till stocks last on the applicable products, whichever happens earlier.
  3. A Coupon Codes & Cart Offers can be used only once per user per household unless otherwise mentioned.
  4. A Coupon Codes & Cart Offers cannot be clubbed with any other coupon code or with any other offer including offers running on the website without using coupons.
  5. A coupon will provide the stated discount of the coupon code or the discount already stated on the product whichever is higher unless otherwise mentioned.
  6. Coupon codes shared individually with a user will be applicable on purchase made by that particular user only.
  7. The website reserves the right to change the terms and conditions of any coupon code any time without prior intimation.
  8. Shipping / Cash on delivery rules and charges apply on the net amount payable upon application of the coupon code unless otherwise mentioned.
  9. Cashback coupons are valid for next purchase as per the conditions mentioned with the Cashback offer.
  10. The Cash Coupons added to an account can be changed/updated at any point of time by OCI, without any prior intimation. These changes could be made from time to time even before the valid expiry date of the existing Cash Coupons.

• When taking any dietary supplement, it is important to understand what nutrients your products contain and the total amounts of each nutrient you are taking. The same goes for Lumity. If you wish to take Lumity alongside other dietary supplements, you’ll need to be clear about the total level of each mineral and vitamin your supplement combination makes up. We do not advise exceeding the Reference Daily Intake (RDI) values for each vitamin and mineral. Check our nutritional information to ensure you are not doubling up on nutrients with another supplement and getting too much of a good thing.